Privacy Notice
Last Updated: 13/12/2025
1. Who we are
Onwigo Ltd (“Onwigo”, “we”, “us”, “our”) is a company registered in England and Wales.
Company name: Onwigo Ltd
Company number: 15391774
Website: https://www.onwigo.co.uk
Email: privacy@onwigo.co.uk
For the purposes of UK data protection law, Onwigo Ltd is a data controller in relation to the personal data described in this privacy notice.
2. What this privacy notice covers
This privacy notice explains how we collect and use personal data when:
You contact us or become a customer of Onwigo
We market our services to business contacts
You interact with our website
Important:
When we provide guest Wi-Fi services to our customers, we act as a data processor, not a controller. Personal data collected from guests using customer Wi-Fi networks is processed on behalf of our customers and is covered by their privacy notices, not this one.
3. Personal data we collect
We may collect and process the following categories of personal data:
a) Business contact and customer data
Name
Business email address
Business telephone number
Job title
Company name
Contract and billing information
b) Marketing data
Business contact details obtained from publicly available sources (such as company websites)
Records of marketing communications and opt-out requests
c) Website data
IP address
Browser type and version
Pages visited and interaction data
Cookies (see section 9)
4. How we use your personal data
We use personal data for the following purposes:
To respond to enquiries and provide information about our services
To manage customer relationships and provide support
To enter into and perform contracts with customers
To send B2B marketing communications about our services
To improve our website and services
To comply with legal and regulatory obligations
5. Lawful bases for processing
Under UK GDPR, we rely on the following lawful bases:
Purpose
Customer relationship management
Lawful Basis
Contract
Responding to enquiries
Legitimate interests
B2B marketing
Legitimate interests
Website analytics
Legitimate interests
Legal and regulatory compliance
Legal obligation
Where we rely on legitimate interests, we have carried out an assessment to ensure our interests are not overridden by your rights.
6. Marketing communications
We may send marketing communications to business contacts using publicly available business contact details.
You will always be told who the message is from
You can opt out at any time using the unsubscribe link or by contacting us
We will honour opt-out requests promptly
We do not send marketing emails to private individuals for non-business purposes.
7. Data sharing
We may share personal data with trusted service providers who support our business, including:
Website hosting providers
Email and communication providers
IT and security service providers
These providers act as data processors and process data only on our instructions.
We do not sell personal data.
8. Data retention
We retain personal data only for as long as necessary:
Customer and business contact data: for the duration of the relationship and up to 6 years afterwards
Marketing data: reviewed at least every 12 months
Website analytics data: up to 26 months
Data is securely deleted or anonymised when no longer required.
9. Cookies
Our website uses cookies to improve functionality and analyse usage.
You can control cookies through your browser settings.
10. Your data protection rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing for marketing purposes
Request restriction of processing
Request data portability
To exercise your rights, contact us.
11. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
12. International transfers
Personal data may be transferred from the United Kingdom to the European Union for the purpose of hosting and processing.
The European Union is recognised by the UK as providing an adequate level of data protection under UK GDPR.
Where personal data is transferred, it is protected by appropriate technical and organisational measures, including encryption.
13. Contact us
If you have any questions about this privacy notice or how we handle personal data, please contact:
Email: privacy@onwigo.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
14. Changes to this privacy notice
We may update this privacy notice from time to time.
The latest version will always be published on our website.